Privacy

Privacy Notice – GDPR

This explains how we at Ulceby Lodge, use any personal information we collect about you.

What information we collect:

When you make a booking with us we collect the names of some or all of the guests who will be staying and the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to secure your booking.

How we use the information we hold:

We use your home address as part of the card payment processing to validate the card.

We will use your email address to send you confirmation of the booking, details on how to find us and other information you may find useful for your stay.

We will only use your telephone number to contact to discuss your booking and for any emergency or we have been unable to contact you by email.

How your data is stored:

All of the personal and debit/credit card data you supply us, as part of an online booking, is stored securely on a third party system called Freetobook or other OTA’s e.g.  Booking.com; Hotels; Expedia etc…

Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so.

We like to stay in touch with guests to send information about our B&B including any special offers we may have or local events. We only send emails to people who have given us their express consent when completing their registration form after check in.

If you decide you do not want to receive any further emails please contact us via our contact form on our website and we will not contact you again.

Guest Registration:

We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests we require the name and nationality of all guests.

For non-commonwealth guests we require the name, nationality, passport number, address of next destination of all guests.

We are required to retain these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

Access to your information:

You have the right to request a copy of the information we hold about you. If you would like to see this information please email us at info@ulcebylodge.com.

Cookies:

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information.